Responsibilities??and?TasksWork?at??customer?site?and?respond?to?all?the?support?requests?from?the?customerPerform??hardware?break?fixPerform??preliminary?software?problem?investigation?and?diagnostics?collectionEscalate?all??unresolved?issues?to?the?Support?Centers?as?per?the?Incident?escalation?processManage?system??based?Change?Controls?for?O/S,?Teradata?SW?and?HW?environmentPlan?and??implement?Field?Retrofit?OrderPerform??hardware?and?software?installations?includes?site?or?system?preparationsPerform??hardware?and?software?upgrades?includes?site?or?system?preparationsCoordinate??service?between?customer?and?3rd?party?vendor?for?Teradata?managed??3rd?party?productsAs?per?the??Customer?Support?Contract?create?and?provide?periodic?Customer?Service?ReportsProvide??feedback?to?the?customer?for?reported?issuesJoin?or?conduct??periodic?customer?support?review?meetingQualifications?and?Skills·?????????Bachelor?of??Science?Degree?or?equivalent?experienceMinimum?of?5??years’?experience?in?computer?technology?or?related?fields.Strong?written??and?oral?communication?skills?in?both?Chinese?and?English.?Strong?English??communication?and?customer?communication?skill.?Customer?presentable?and??can?be?perceived?as?trusted?technical?advisor?from?customer?view.?ITIL?knowledge??and?execution?experience.?Strong??capability/experience?in?working?global?Support?Center/Engineering?through??incident?escalation?to?quickly?drive?the?resolution.?Independent??working?capability?and?able?to?lead?for?incident?resolution?as?well?as?customer??communication.?Strong?self-learning??attitude/behavior?and?quick?learner?to?both?DB?tech?support?area?as?well?as??customer?environment.?Good?working??OS?knowledge?of?LINUX,?Windows,?UNIX.Good??understanding?of?database（Oracle/DB2/Teradata,??etc）?and?SQL.Experience/exposure??in?Mid-range?UNIX/Linux?systems?hardware?maintenance.Exposure?to??TCP?networking?for?UNIX?environment.Exposure?to??Shell?Scripting?&?Programming.Teradata??Certified?Professional?is?a?plusProficient?in??the?use?of?Microsoft?Office?components?and?personal?computersCarry?7x24??customer?hotline?pager?on?rotationAbility?to??work?during?weekends?or?holidays?as?necessaryStrong??teamwork.????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????The?qualifications?for?overseas?travel
