PURPOSE?&?OBJECTIVE:
The?Program?Manager?is?responsible?for?managing?and?delivering?strategic?complex?engagements,?programs?and?multiple?inter-related?projects?within?a?given?business?strategy?to?the?desired?program?results.?The?Program?Manager?has?the?qualification?and?business?acumen?typically?to?manage?multiple?large?scale,?high?risk,?projects,?programs?and?engagements?that?span?organizational?and?national?boundaries?including?multiple?business?units?and?multiple?service?partners/vendors.
They?ensure?effective?engagement?oversight,?including?engagement,?program?and?project?reviews?to?affect?customer?success?and?serve?as?a?mentor?to?project?managers?on?program?or?engagement?issues.??They?are?able?to?manage?complex?contractual?constructs?including?Premium?Engagement?Service?Agreement,?Country?Framework?Services?Agreement?with?multiple?SOW.?Typically?SAP?is?a?prime?contractor?with?involvement?of?several?subcontractors?and?SAP?LoS?such?as?Cross-LoB?Premium?Engagement,?Enterprise?Support,?Global?Consulting?Delivery,?Custom?Development,?SLO?and?Cloud?Delivery?(including?HEC).
They?reinforce?enterprise?knowledge?management?through?the?communication?of?engagement?and?program?lessons?learned?and?best?management?practices?development.?There?are?several?key?types?of?engagements?which?program?managers?lead:
? Large?and?complex?engagements?and?programs
? Recovery?of?troubled?engagements?and?programs
? Support?to?pre-sale?and?set?up?of?large?and?complex?engagements?or?project?portfolios?at?large?accounts?(typically?at?PCN?accounts),?strategic?projects?and?ramp-up?projects
? Act?as?trusted?advisor?to?customer’s?C-level?executives?at?strategic?accounts
EXPECTATIONS?AND?TASKS:
Opportunity?Management
? Define?appropriate?delivery?model?for?customer?project?as?a?composition?of?pre-defined?services,?on-site?and/or?remote?delivery?–?including?Max?Attention?Next?Generation?(and?other?PE?engagements)
? Scope?and?estimate?the?engagement
? Determine?required?resources?for?the?engagement
? Assess,?document?and?communicate?risk?for?the?engagement
? Position?SAP?Activate?as?delivery?methodology
Delivery
? Lead?and?own?engagement-planning?and?program-planning?activities
? Oversee?the?delivery?of?multiple?projects?related?to?successful?engagement?or?program?execution.
? Own?the?engagement?and?program?plan?and?be?responsible?for?delivery?of?its?major?elements?including?program’s?business?objectives,?scope?and?solution?within?quality?criteria,?on?time?and?budget.
? Translate?generalized?customer?business?goals?and?objectives?into?concrete?strategy?and?tactical?delivery?plans?for?the?engagement?or?program.
? Define?strategic?objectives?of?large?and?complex?programs,?benefits?realizations?plans?of?large?programs?including?KPIs?to?be?delivers
? Execution?of?the?program?plan?and?ownership?of?program?success?in?front?of?SAP?leadership?team?including?customer?and?partner?satisfaction,?SAPs?program?finances,?resources,?SAP’s?intellectual?capital?etc.
? Evaluate?complex?situations?accurately?and?identify?viable?solutions?that?create?successful?outcome?for?the?customer.
? Experience?in?delivering?SAP?primed?Fixed?Price?(FP)?and??Time?and?Material?(T&M)?engagements
? Set-up?and?maintain?the?Governance?Model?with?PMO?over?the?entire?lifecycle?of?the?program.
? Active?risk?management,?implement?and?maintain?an?ongoing?risk?and?quality?management?framework,
? Assurance?of?active?executive?sponsorship?at?client?side,
? Build?proactive?formal?and?informal?communication/relationship?with?key?stakeholders?outside?of?key?STC?Team?–?increase?coverage
? Contract?management?in?relation?to?client,?SAP?internally,?subcontractors?and?suppliers?(including,?contracting,?work?with?procurement,?internal?organizations,?contract?change?management?etc.)?jointly?with?SAM,?legal,?contact?and?negotiation?and?sales?colleagues,
? Work?closely?with?the?Program?Sponsors?and?Program?Review?Boards?to?facilitate?decisions?necessary?for?program?delivery.
? Resolve?political,?resource,?budgeting,?change?and?legal?issues?affecting?the?program.
? Escalate?early?issues?about?the?projects?/?program?to?account?management?and?Field?Services?Leadership.?Drive?de-escalation?management?on?behalf?of?the?project?with?SAP?and?customer?stakeholders.
? Proactively?manage?program?stakeholder?satisfaction?to?position?and?secure?customer?reference?and?success?story.
? Maximize?use?of?near-?and?offshore?delivery?by?SAP?and?its?partners?to?achieve?cost?advantages?for?the?client?and?SAP.
? Maximize?use?of?multiple?SAP?LoS?such?as?PE,?GCD,?BTS,?CD,?ES?and?Education?to?maximize?value?for?the?client?and?cross-sell?SAP?Services?and?Products.
? Interface?with?internal?functions?(DPO/PMO,?controlling,?GRC,?MCC,?PE,?etc.)?to?ensure?visibility?and?transparency?of?results
Sales?and?Business?Development
? Close?work?with?SAM,?SSAM,?GAD?and?product?sales?colleagues?on?large?bids?and?proposals?for?new?business.
? Oversee?and?lead?the?development?of?proposals,?tenders,?and?or?responses?to?requests?for?proposals?associated?with?the?program?in?order?to?win?new?deals?for?SAP?with?minimal?risks.
? Establish?and?maintain?credible?relationship?with?senior?customer?buyers?and?form?joint?plan?of?action?with?sales?colleagues.
? Set-up?and?deliver?Premium?Engagement?services?under?the?MaxAttention?Next?Generation?Agreement.
? Set-up?and?maintain?value?partnership?(by?using?BTS?services)?in?order?to?support?client’s?business?case?and?benefits?model.
? Ensure?good?fit?and?balanced?of?the?risk?portfolio?of?new?opportunities?combined?with?ongoing?delivery?projects
Coaching?&?Mentoring
? Oversee?effective?engagement?oversight?and?reviews?to?affect?customer?success.
? Serve?as?mentor?/?advisor?/?decision-maker?to?project?managers?for?the?program?for?issues?related?to?corporate?politics,?external?politics,?client?relations,?project?quality,?and?project?risk.
? Takes?responsibility?from?time?to?time?as?team?lead?and?supports?respective?line?manager(s)?in?people?development?tasks
Knowledge?Management
? Maintain?program?documentation?and?updates;?analyze?lessons?learned?and?actively?share?with?the?Field?Services?Program?Management?Practice?for?utilization?on?future?programs.
? Organize?knowledge?capturing?activities?at?programs?and?ensure?retention?on?high?quality?intellectual?capital?for?SAP?Field?Services?practices.
? Participate?in?the?development?of?project?/?program?management?best?practices,?examples,?templates?and?SAP’s?Program?Management?Methodology
Competencies?and?Skills?/?SAP?Values
? Experience?in?several?industries?and?the?industry?the?customer?belongs?to?(core?processes?and?trends?of?the?industry)?is?a?plus
? Excellent?understanding?of?SAP?solutions?and?of?the?consulting?business?processes?and?functions.
? Highly?developed?business?acumen.
? Liaison?and?consultative?skills:?negotiating?skills?within?a?context?of?high?political?sensitivity?and?conflicting?interests.
? Strong?writing,?mentoring,?decision?making,?communication,?and?meeting?facilitation?skills;?ability?to?utilize?a?combination?of?formal?authority?and?persuasion?skill?sets.
? Ability?to?train,?mentor?and?develop?program?managers?and?project?managers?in?project?management?methodologies?and?their?application.
? Knowledge?of?the?strategic?and?operational?issues?of?engagement?management,?program?management?and?project?management.
? Demonstrated?ability?in?managing?internal?and?external?client?expectations?on?program?requirements?and?deliverables.
? Proficiency?in?key?project?management?knowledge?areas?of?project?integration?management,?scope?management,?time?management,?cost?management,?quality?management,?human?resource?management,?communication?management,?risk?management?and?procurement?management.
? Proficiency?in?key?program?management?knowledge?areas?of?Program?Management?Lifecycle,?Benefits?Management?(Value?Management),?Program?Governance,?Stakeholder?Management,?and?Integration?Management
? Knowledge?and?competency?in?program?management?related?areas?of?Knowledge?Management,?Portfolio?Management,?Organizational?Change?Management,?and?Deployment?Management
? Adaptability?and?flexibility?to?manage?deadline?pressure,?ambiguity?and?change.
? Exceptional?leadership,?organizational?and?interpersonal?skills;?the?ability?to?work?well?with?people?from?different?disciplines?with?varying?degrees?of?technical?experience;?competence?in?clear?concise?and?tactful?communication?with?senior?executive?management,?clients,?peers?and?team?members.
? Ability?to?manage?in?a?matrix?environment.
WORK?EXPERIENCE:
Functional?Experience
? 7?–?10?years?of?project?management?experience?in?large?scale,?high?risk,?or?strategic?projects/program.
? 3?–?5?years?of?supervisory?or?coaching?experience?in?teambuilding?and?leading?teams.
? Demonstrated?experience?leading?cross?functional?teams?within?a?formalized?methodology.
? Demonstrated?experience?in?managing?issues,?scope?and?quality?while?bring?projects?to?successful?completion?within?the?cost?and?time?requirements.
Management?Experience
? LoB?or?LoS?management?experience?of?small?and?medium?size?team?is?desirable
? P&L?of?LoB?experience?is?desirable
? Experience?in?managing?project?P&L?in?cross-LoB?delivery?of?SAP?engagement
? Experience?in?managing?international?consultancy?is?desirable
Leadership
? Strong?leadership?and?people?management?skills?is?desirable
? Leading?in?matrix?organization?and?without?formal?authority
? Multicultural?sensitivity?and?work?in?international?environment?with?global?clients
International?Experience
? Solid?experience?in?international?implementation?experience?is?a?must
Industry?Experience
? Industry?focus?is?an?asset?(1-3?industries?or?sectors)
Languages
? English:?Fluent
? Other?languages:?desirable
Education
? Required?undergraduate?university?degree,?preferably?in?commerce,?engineering,?information?technologies?or?equivalent?training?and?job?experience
? Master’s?degree,?preferably?in?commerce,?engineering,?information?technologies?or?MBA?is?an?asset
Professional?Training?&?Certification
? PMP?or?PgMP?certification?and?/or?other?industry?and?project?management?certifications
? Recommended?trainings
? Program?Management
? Project?Management
o PM?Fundamentals?or?similar
o SAP?Activate
o SAP?Project?Reviews
o PM?Key?Deliverables
? SAP?Solution?Manager
? Project?Leadership?Excellence?(PLEX),?Excellence?in?Delivery?Management?(EDM)?or?similar?interpersonal?skills?course
? Project?Management?Tools?(PEM,?PtD,?etc.)
? One?Service?Enablement?Courses
? SAP?S/4HANA?Training?Programs?–?including?management?of?digital?transformation?projects,?management?of?projects?with?Premium?Engagement,?Enterprise?Support,?Custom?Development,?System?Landscape?Optimization,?Cloud?(SaaS),?HANA?Enterprise?Cloud?and?internet?of?things?projects
? SAP?Activate?certification?C_ACT_2016?SAP?Activate?Project?Manager
