泰語(yǔ)支持工程師

思愛(ài)普(中國(guó))有限公司

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薪資1-1.5萬(wàn)元/月

工作性質(zhì)：	全職	更新日期：	該職位已過(guò)期
專業(yè)要求：	不限	學(xué)歷要求：	本科統(tǒng)招
職稱要求：	不限	性別要求：	不限
年齡要求：	不限	經(jīng)驗(yàn)要求：	不限
工作地區(qū)：	大連-沙河口區(qū)	戶口要求：	不限
截止日期：	該職位已過(guò)期	外語(yǔ)要求：	不限
工資待遇：	1-1.5萬(wàn)元/月	招聘人數(shù)：	1人
其他福利：	五險(xiǎn)一金補(bǔ)充醫(yī)療保險(xiǎn) 專業(yè)培訓(xùn) 年終獎(jiǎng)金定期體檢

職位描述（Job Description）

PURPOSE?AND?OBJECTIVES
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SAP?Active?Global?Support?makes?sure?that?the?core?business?processes?of?our?customers?run?efficiently.?We?support?more?than?28,000?customers?with?about?100,000?installations?worldwide.?SAP?Active?Global?Support?helps?our?customers?to?reduce?the?total?cost?of?ownership?and?maximize?the?return?on?investment?of?their?SAP?solutions.
As?a?Support?Consultant,?you?will?enable?customers?to?implement?and?operate?their?SAP?solutions?efficiently?by?providing?state-of-the-art?support?services.?This?includes?the?root-cause?analysis?of?product?and?configuration?issues?and?their?resolution?with?the?help?of?advanced?tools,?knowledge?bases?and?remote?connections?to?customer?systems.?In?addition,?you?will?be?delivering?packaged?expert?services?to?check?and?optimize?system?configuration?&?performance.?You?will?collaborate?closely?with?partners,?as?well?as?with?various?other?SAP?departments,?like?Consulting?and?Sales.?You?will?be?backed?up?by?about?10,000?SAP?developers?worldwide?that?take?care?of?creating?patches?and?will?work?together?with?you?in?virtual?teams?to?maximize?SAP's?value?for?the?customer.
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EXPECTATIONS?AND?TASKS
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CIC?provides?a?central?point?of?contact?to?assist?customers?with?business?process?and?functional?queries?relating?to?the?SAP?Support?Portal?including?Navigation,?Software?Download?and?License?Keys;?CIC?helps?customers?to?prioritize?their?incidents?by?evaluating?the?impact?of?the?issue?on?their?business?and?taking?appropriate?action;?CIC?is?the?entry?channel?for?Remote?Service?requests,?handling?the?administration,?pre-checks?and?booking?of?services?where?appropriate.?Every?CIC?support?engineer?will?therefore?receive?relevant?trainings?to?make?himself?ready?for?empowering?customers?to?get?the?most?from?SAP?support?through?proactive?education,?providing?tailored?info?sessions?and?demos?relating?to?the?SAP?Support?Infrastructure,?Incident?Processing?and?Remote?Service,?etc.?
You?will?work?in?a?multinational?team?in?close?cooperation?with?experts?from?all?over?the?world?with?a?focus?on?supporting?customers?from?global.?Next?to?knowledge?and?communication?skills,?proficiency?in?English?and?Thai?language?is?key.
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EDUCATION?AND?QUALIFICATIONS/SKILLS?AND?COMPETENCIES
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-?Fluent?in?Thai?and?English
-?Bachelor?Degree?or?above.?Computer?science,?engineering?and?relevant?major?is?preferred.
-?Excellent?soft?skills
-?Open?and?professional?communication?style
-?Strong?team?player?who?learns?and?adapts?quickly
-?Enjoy?and?derive?satisfaction?from?direct?interfacing?with?customers
-?Self-motivated?and?goal?achiever?without?close?supervision.
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WORK?EXPERIENCE
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-?New?fresh?with?computer?science,?engineering?and?other?relevant?major?is?acceptable
-?1~3?years?relevant?work?experience?in?an?IT?related?firm?
-?SAP?related?experience?is?preferred.
?
? ?
Travel: -?Ability?and?willingness?to?travel?within?China?and?overseas?when?needed

公司介紹（Company Introduction）

我們的公司SAP公司成立于1972年，總部位于德國(guó)沃爾多夫市，是全球最大的企業(yè)管理和協(xié)同化商務(wù)解決方案供應(yīng)商。目前，在全球有?120多個(gè)國(guó)家的超過(guò)172,000家用戶正在運(yùn)行SAP軟件。財(cái)富500強(qiáng)80%?以上的企業(yè)都正在從SAP的管理方案中獲益。SAP在全球75多個(gè)國(guó)家擁有分支機(jī)構(gòu)，并在多家證券交易所上市，包括法蘭克福和紐約證交所。1995年在北京正式成立SAP中國(guó)公司，并陸續(xù)建立了上海、廣州、大連分公司。作為中國(guó)ERP市場(chǎng)的絕對(duì)領(lǐng)導(dǎo)者，SAP的市場(chǎng)份額和年度業(yè)績(jī)近年來(lái)高速增長(zhǎng)。SAP在中國(guó)擁有包括IBM、埃森哲、凱捷、HP、畢博、德勤、石化盈科、中電普華、東軟、神州數(shù)碼等多家合作伙伴。SAP在眾多的項(xiàng)目中與這些合作伙伴密切合作，將先進(jìn)的管理理念和方法轉(zhuǎn)變?yōu)榍袑?shí)助力中國(guó)企業(yè)“蘊(yùn)韜略，更卓越”的現(xiàn)實(shí)。我們的使命是幫助各種規(guī)模及行業(yè)的公司更卓越的運(yùn)營(yíng)。我們的愿景是幫助世界更卓越的運(yùn)轉(zhuǎn)。