PURPOSE?AND?OBJECTIVES
SAP?Active?Global?Support?makes?sure?that?the?core?business?processes?of?our?customers?run?efficiently.?We?support?more?than?28,000?customers?with?about?100,000?installations?worldwide.?SAP?Active?Global?Support?helps?our?customers?to?reduce?the?total?cost?of?ownership?and?maximize?the?return?on?investment?of?their?SAP?solutions.
As?a?Support?Consultant,?you?will?enable?customers?to?implement?and?operate?their?SAP?solutions?efficiently?by?providing?state-of-the-art?support?services.?This?includes?the?root-cause?analysis?of?product?and?configuration?issues?and?their?resolution?with?the?help?of?advanced?tools,?knowledge?bases?and?remote?connections?to?customer?systems.?In?addition,?you?will?be?delivering?packaged?expert?services?to?check?and?optimize?system?configuration?&?performance.?You?will?collaborate?closely?with?partners,?as?well?as?with?various?other?SAP?departments,?like?Consulting?and?Sales.?You?will?be?backed?up?by?about?10,000?SAP?developers?worldwide?that?take?care?of?creating?patches?and?will?work?together?with?you?in?virtual?teams?to?maximize?SAP's?value?for?the?customer.
EXPECTATIONS?AND?TASKS
SAP's?powerful?software?requires?a?high?level?of?expertise?from?our?support?consultants.?Every?support?consultant?will?therefore?first?receive?general?training?and?then?undergo?a?specialization?in?one?or?more?of?the?specific?SAP?application?or?technology?areas.
Your?long-term?functional?career?path?includes?the?possibility?to?deliver?onsite?services?focusing?on?technical?quality?management.?You?will?also?have?the?chance?to?take?over?coding?ownership?and?maintenance?responsibility?in?close?cooperation?with?SAP's?Installed?Base?Maintenance?&?Support?unit.
You?will?work?in?a?multinational?team?in?close?cooperation?with?experts?from?all?over?the?world?with?a?focus?on?supporting?customers?from?Asia?Pacific,?especially?Japan.?Next?to?technical?skills,?proficiency?in?Japanese?and?English?language?is?key
EDUCATION?AND?QUALIFICATIONS/SKILLS?AND?COMPETENCIES
? Degree?in?computer?science?or?engineering
? Proficiency?in?Japanese?is?a?must?(spoken,?written?and?customer?management).
? Excellent?analytical?skills
? Good?English?communication?skill
? Open?and?professional?communication?style
? Strong?team?player?who?learns?and?adapts?quickly
? Enjoy?and?derive?satisfaction?from?direct?interfacing?with?customers
WORK?EXPERIENCE
? Relevant?work?experience?in?an?IT?related?consulting/support/development?job?for?1year?at?least
? SAP?related?experience?is?preferred.
? Oversea?experience?is?preferred
Job?Location: Dalian?of?china
