The?SDA?will?be?responsible?for?supporting?SDM?with?administrative?and?coordinating?tasks.?You?will?take?the?responsibilities?of?coordinator?role?within?NNIT?delivery?organisation?to?ensure?high?quality?services.Responsibility1.?Coordinator?on?development?and?maintenance?of?Operational?Manual?including?changes,?QMIT?uploads?etc.2.?Detail?Documentation.?Structuring?and?uploading?to?customer?Portal?site.3.?Internal?Documentation.?Structuring?site.4.?Coordinator?on?monthly?reporting?to?customer,?drafting?the?monthly?reporting5.?Facilitator?of?customer?meetings6.?Coordinator?of?tasks?and?work?orders7.?Internal?followup8.?Project?coordinator?on?various?customer?and?internal?task?to?support?SDM9.?Assist?SDM?in?maintenance?of?CRM?and?AX?data10.?Assign?time?registration?line?to?employees11.?Invoicing12.?Optimise?the?process?and?continual?service?improvement13.?Assist?Service?Delivery?Management?team?in?developing?service?management?in?general?and?misc.?administrative?tasks?QualificationsBachelor?degree?in?computer?science?or?business?administration?or?relevant?field.Have?knowledge?and?experience?on?IT?operations?(min.?2?years).?Must?be?able?to:14.?Communicate?fluently?in?English,?orally?and?written15.?Interact?and?communicate?professionally?with?customer?and?internally??16.?Deal?with?situations?of?pressure,?and?show?flexibility?towards?peak?workloads?or?urgent?assignment17.?Good?analytical?and?detail?oriented18.?Show?initiative,?proactive,?responsible?and?self-managed?in?relation?to?tasks19.?Experienced?and?knowledgeable?in?ITIL?foundation,?Sharepoint,?Microsoft?Office,?Remedy
