本地客戶IT客戶端，電話技術支持，故障排除及服務申請?zhí)峤?br /> JobDe?scription:
FirstlineITsupportbytelephone.
Solving
firstlinesupportcasesaccordingtofirsttimeresolutiontargetsfrom
customer
agreements.
Maintaining
customersKPItargets(KeyPerformanceIndicator).
Maintaining
FirstTimeResolutiontargets.Meetingcustomers’requirements.
Analyze,
createoverviewandescalatecasestotheappropriateteams.
Theworkingprocedures/processes,
suchasincident/requesthandling,escalation,issuefollowup,areveryimportant
andshouldbefollowedinyourdailywork.
Workinghoursisfrom9:00-17:30andweprovideflexibleworkinghour.
YourProfile:
Abachelordegreein
ITfieldisaplus.
Excellentcustomer
service,interpersonal,communicationandteamcollaborationskills.
Workindependently
underpressure.
Fastlearnerand
potentialdevelopment.
ITfundamentalknowledge
forfurtherdevelopment.
