Responsibility職位描述:1.?Respond?to?customer?inquiries?via?live?chat/email/phone,?and?solve?customer’s?issues?in?a?professional?and?timely?manner.通過聊天/郵件/電話等方式回答用戶的詢問，專業并及時解決用戶的問題2.?Exercise?judgment?in?the?examination,?interpretation,?and?decisions?concerning?the?resolution?of?problems.運用判斷力來進行有關問題解決的測試、解釋以及決策3.?Accurately?record?customer?feedbacks?using?the?customer?service?tools.使用客戶服務工具精確記錄用戶的反饋4.?Summarize?and?provide?customer?feedback?to?management總結并向管理人員提供用戶反饋.5.?Maintain?departmental?standards?of?quality,?customer?satisfaction,?productivity?and?problem?resolution.保持部門的質量、客戶滿意度、生產力以及問題解決的標準6.?Perform?related?duties?as?assigned.履行分配的其他職責Requirement:?要求：1.?College?degree?above大專及以上學歷2.?Can?speak?English?fluently,?passion?and?love?sports英語精通,?有熱情，熱愛運動3.?Has?basic?Computer?Skills?i.e.?Internet/Web?Browsing,?MS?Office?and?Windows基本的計算機操作技能，如網頁瀏覽，MS?Office，windows等等4.?Has?good?encoding/typing?skills良好的打字速度5.?Good?Communication?Skills?and?Active?Listening?particularly?on?Customer?Relations.良好的溝通技巧以及積極聆聽的態度，特別是在處理客戶關系方面6.?Can?work?under?pressure.具備一定抗壓能力工作時間：?上五休二，?9:00~18:00或12:00~21:00公司福利：基本工資?+?餐補?+?交通補貼?+?語言津貼+?話費補貼+?年終獎金?+?五險?+?節日福利?+?五天工作制?+?10天帶薪年假?+?10天帶薪病假??????????????????????工作地址????????????????????????蘇州市獨墅湖高教區，創意產業園B3區23棟，創苑路和新平街交叉口
