法語客服French?Customer?Service崗位職責Responsibilities1、用法語與客戶進行電話、郵件；2、為我們客戶提供查詢、運輸及包裹快遞咨詢；3、處理產(chǎn)品零件的更換、換貨及維修；4、處理客戶的具體要求及投訴；5、協(xié)助客戶完成訂購流程；6、回答特定產(chǎn)品的客戶要求。1、Customer?service?via?phone,?e-mail?in?French；2、Support?of?our?customers?from?offer?enquiry,?shipping,?and?parcel?delivery；3、Processing?requests?for?replacement?parts,?exchanges,?or?repairs；4、Handling?specific?customer?requests?and?complaints；5、Assisting?customers?with?the?ordering?processes；6、Answering?product-specific?customer?enquires.任職要求Qualifications1、精通法語讀寫，有海外留學或工作經(jīng)驗優(yōu)先；2、了解我們的產(chǎn)品同時對電子商務(wù)行業(yè)感興趣；3、熟練應(yīng)用辦公軟件；4、具有一定的客戶支持及客戶咨詢方面工作經(jīng)驗；5、具有優(yōu)秀的客戶服務(wù)溝通技巧及書寫能力。1、Excellent?knowledge?of?the?French?language?in?both?spoken?and?written,?teaching?experience?will?be?preferred;2、Internet?affinity?as?well?as?an?interest?in?our?product?range?and?in?new?developments?in?the?area?of?e-commerce;3、Competent?in?working?with?all?common?office-programs;4、Experienced?in?customer?support?and?customer?advisory?service;5、Excellent?customer?service?oriented?communication?skills,?as?well?as?style?of?writing.福利待遇：1.?周末雙休，工作日彈性工作時間；2.?薪資：salary+bonus,?公司繳納五險一金；3.?公司在重大節(jié)假日發(fā)放慰問品；4.?公司提供國家法定節(jié)假日及有薪假期。?聯(lián)系電話:?0574-88223337?聯(lián)系郵箱：hr.ningbo@skylinktools.com
