Duties/工作職責1.?Take?full?ownership?of?customer?inquiries?and?ensure?satisfactory?resolution?via?email,?web-based?platforms,?social?media?channels.?負責通過郵件及網絡平臺回復客戶對產品的詢問，保證客戶滿意度。2.?Diagnosing?problems?and?determining?the?severity?分析客戶的問題及判斷問題嚴重度。3.?Referring?problems?to?support?groups?反饋相關問題至客服支持小組。4.?Updating?the?user?on?the?call?status,?and?confirming?with?the?user?that?problem?is?fixed?更新客戶情況，并確認問題已處理完畢。5.?Ownership?of?daily/weekly?and?monthly?reporting?to?leadership?team.?負責每天/每周/每月反饋相關問題至客服支持小組。6.?Always?aiming?to?exceed?customer?expectations.努力超越客戶對我們的期望。Requirements/任職要求1.Excellent?command?of?English?with?good?customer?service?skills.2.?Excellent?communication,?email?manner,?technical?skill?and?interpersonal?skills.?擁有良好的客服英語技能，擅于郵件技術及人際溝通。2.On-shift?duty?is?required?能適應輪班制。3.Self?initiative,?pro-active,?quick-learner,?hard?working,?good?attitude?and?team?player?積極主動，學習能力強，態度認真，有團隊精神。4.Truly?passionate?about?helping?a?young?start-up?to?redefine?the?standards?in?global?customer?support.熱衷于為創業公司重新定義全球客戶支持的理念。5.A?amateur?of?hosting?or?website?is?a?plus.?音響產品愛好者加分。【硬福利】：五險一金、雙休、四休三、法定假期（年假、婚假、產假、事假等）、餐補、內部培訓、節日禮品、文娛活動、集體旅游、體檢、年底分紅（至少13薪）【軟福利】：領導好、加班少、扁平化管理、活力年輕、氛圍輕松有愛、萌妹紙、帥歐巴、自由寬松、尊重個人【更多職位】：[職位代碼SM075501]售后技術支持/海外[職位代碼SM075502]客戶服務代表/技術支持[職位代碼SM075503]PHP開發工程師/產品經理[職位代碼SM075505]ASP.NET開發工程師/產品經理[職位代碼SM075506]WEB前端開發/產品經理[職位代碼SM075566]虛擬化維護經理/Hyperv
