Record?and?process?all?reservationsEnsure?that?all?reservations?are?made?within?guidelines?of?daily?status?and?guest?comments?are?recorded?in?guest?history?and?acted?on?when?appropriate.Identify?opportunities?for?value?added?services?to?increase?sales?profitability?and?anticipate?client?needsActively?promote?a?work?environment?that?cares?for?guests?and?associates?alike?and?comply?with?all?corporate?standards?and?proceduresKeep?up?to?date?on?all?room?rates,?special?offers?and?promotionsEnsure?complains?and?requests?are?handled?with?the?aim?of?exceeding?guests?expectations,?and?that?a?high?level?of?product?knowledge?is?maintained?in?order?to?explain?services?and?facilities?to?clients?as?required.Ensure?every?client?is?top?priority?and?that?the?telephone?courtesy?and?service?extended?is?consistently?with?the?image?of?the?hotel.Maintain?an?up?to?date?knowledge?of?the?benefits?of?SPG?and?accurate?date?files.
