工作職責和日常任務Working?scope?and?daily?operation:
1. 負責用戶的IT支持，與用戶和服務供應商（Unisys）緊密協作來識別和解決IT事件與所有可用的技術，包括硬件，軟件和外圍設備。確保向業務部門承諾的服務級別已被交付。?
Be?responsible?for?user?IT?support,?work?with?user?and?service?provider?(Unisys)?to?identify?and?resolve?IT?issue?with?all?available?technology?including?hardware,?software,?and?peripherals.?Ensure?the?delivery?of?agreed?service?level?with?the?business.?
2. 作為業務應用支持的本地聯絡人和協調人，包括但不限于ERP（M3），生產自動機系統。?通過與業務用戶和內部/專家團隊之間的有效協調，確保溝通順暢，及時解決問題。作為本地的系統專家及培訓員，需深入理解系統邏輯及業務需求，從而培訓并幫助本地用戶提升系統的應用水平。
Be?the?local?point?of?contact?and?coordinator?for?business?application?support,?including?but?not?limited?to?ERP?(M3),?Production?Automaton?System.?Ensure?smooth?communication?and?prompt?resolution?by?strong?coordination?between?business?users?and?internal/expert?resolvers.
Enhance?usage?of?business?applications,?with?deep?understanding?of?business?requirement,?identification?of?business?improvement?opportunities,?and?utilization?of?such?opportunities?in?systems
Act?as?local?trainer?to?new?users
3. IT預算及費用管理：對IT預算進行密切跟蹤及管理，確保實現公司規定的KPI指標。
Planning?and?Budget?Control.?Close?monitoring?of?the?IT?budget?of?the?company,?takes?corrective?actions?when?necessary,?and?ensures?adequate?reporting?within?Corporate?and?Division?guidelines,?to?ensure?that?the?company?delivers?its?budget?and?meets?KPI?objectives
Provides?input?for?the?quarterly?division?8Q?IT?planning?and?project?roadmap
4. 項目管理及支持:?支持并執行IT相關項目，在不同的項目中可能承擔項目經理，本地項目經理，或者項目本地協調人等角色。同時在有需求或者機會時，向本地管理層建議并發起IT相關項目。
Program?/?Project?Management.?Support?and?execute?IT?projects?within?the?company,?act?as?project?leader,?local?project?manager?or?local?project?coordinator?for?various?IT?projects?in?the?company,?wherever?making?sense,?initiate?IT?related?projects?to?the?company?and?management
5. 負責用戶IT培訓，分析用戶培訓需求，準備培訓內容及對用戶進行培訓。
Be?responsible?for?user?IT?training,?analyzes?training?needs,?prepare?and?conduct?training?for?user.
6. 與供應商緊密工作，確保公司網絡和電話線路運行平穩，確保線路高可用性和穩定。
Work?with?supplier?for?smooth?operation?of?office?WAN?and?telephony?lines;?ensure?a?high?availability?and?stability.
7. 與全球IT團隊緊密工作，對公司IT基礎設施提供不間斷的技術支持，包括思科路由器，思科交換機，無線設備，語音程控交換機，視頻會議系統，服務器等。確保一個穩定，高可用性的IT環境。
Work?with?global?team?to?provide?continuous?support?for?company?infra?equipment,?including?Cisco?route,?Cisco?switch,?Wi-Fi?device,?PABX,?video?conference,?server,?etc.??Ensure?a?stable?working?environment?and?high?availability.?
8. 負責北京辦公室及工廠的IT合規工作，與服務提供商合作找出問題并提供解決方案。
Be?responsible?for?IT?compliance?in?Beijing?office?and?Beijing?plant,?work?with?service?supplier?to?figure?out?the?issue?and?fix.?
9. 與本地用戶保持良好溝通，負責本地用戶的IT期望管理和滿意度管理。
Do?good?communication?with?local?user.?Be?responsible?for?user?expectation?and?satisfaction?management.
10. 與其他團隊合作進行服務器故障切割測試和服務器備份管理。
Work?with?team?for?server?failover?testing?and?do?server?backup?management.
11. 負責日常IT資產管理
Responsible?for?day-to-day?IT?asset?management.
12. 輔助部門經理，協助IT相關采購和費用管理
Assist?manager?for?IT?related?purchase?and?expense?management.
13. 定期或按照客戶需求提供及時準確的IT服務運維報告。
Provide?timely?and?accurate?IT?service?performance?report?on?regular?and?ad?hoc?basis.
任職要求?Requirements：
? 本科及以上學歷，計算機或相關專業。
Bachelor?degree?or?above,?majoring?in?computer?science?or?related?field;?
? 良好的服務意識及結果導向，3年以上外企（制造業企業優先考慮）業務IT類技術支持、客戶服務類工作經驗。
Service?oriented?and?result?driven,?3+?years’?experience?in?business?IT?support?or?customer?IT?service?related?work?in?foreign?company?(Manufacturing?environment?is?preferred).
? 熟練掌握Windows7/win10和Office?365產品支持。
Solid?experience?on?Windows?7/win?10?and?office?365?support.?
? 熟悉Dell服務器、Cisco網絡設備支持及具有基本布線知識
Familiar?with?Dell?server?and?Cisco?network?device?support.?With?basic?cabling?knowledge.
? 有支持ERP系統的經驗。深入理解企業業務流程和系統邏輯，并能很好的通過專業只是進行整合。了解M3系統或有ERP項目經驗將是一個加分。
Has?experience?in?supporting?ERP?system.?Has?normal?understanding?of?both?business?process?and?system?logic,?be?able?to?link?them?together?in?a?professional?way.?Know?M3?system?or?has?ERP?project?experience?is?a?plus.
? 有供應商管理經驗
Has?experience?in?supplier?management.
? 能獨立有效率的工作,高度責任感和團隊協作精神。
Working?independently,?efficiently?with?high?sense?of?responsibility?and?strong?teamwork?spirit.
? 清晰簡潔的口頭及書面表達能力，邏輯思維能力強。
Ability?to?communicate?clearly?and?concisely,?both?orally?and?in?writing,?strong?logic?thinking.
? 動手能力強，能獨立處理突發緊急事件。
Strong?hands-on?technical?skills,?can?handle?urgent?issue.
? 多任務處理能力
Ability?to?handle?multiple?tasks
? 能適應壓力及在變化環境中工作。
Initiative?with?the?ability?to?work?under?pressure?and?changing?environment.
? 良好的英語交流能力，能用英語與國外團隊進行日常業務溝通,CET6及以上。
Good?written?and?oral?English?skill,?can?use?English?for?daily?business?communication?with?foreign?team.?CET-6?or?above.
? 了解?IT項目管理和ITIL將是一個加分。
Know?ITIL?IT?and?project?management?will?be?a?plus.
