【任職資格】
1.性別&年齡：男女不限
2.學歷：大專以上。
??英語：非英語專業CET6以上；英語專業TEM4以上;?要求口語熟練。
3.婚姻狀況：不限
4.戶口：不限，有意在銀川市定居者優先考慮；
5.了解/熟悉外貿工作流程，可接受應屆畢業生。（有一年以上工作經驗者優先考慮）
【聯系方式】
官方QQ/微信：1804567
招聘電話：186-9518-6241
E-mail：salesdirector@nt-fairing.com
【工作內容】
1、負責和供應商溝通，將eBay/Amazon等平臺上每日新產生的訂單安排生產并跟進完成情況。
2、顧客在購買之前的問題進行解答，訂單生成后信息的確認和核對；發貨后進行單號提交和物流跟蹤；
3、解決顧客的投訴；
4、定期檢查eBay/Amazon平臺各賬號的表現情況；
5、整理完善公司大客戶信息資料；
【待遇】
固定底薪+階梯式提成/績效考核+季度調薪+年終獎金
五險+補充商業保險。
固定年休假，定期體檢。
【晉升空間】
選擇大于努力，平臺成就你我，世界這么大，來這里就對了！！！
【從業人員的分享】
1.分享者1：Kayla?(客服主管，入職1年零5個月)
????進公司一年多，讓我學習到了很多新的知識。首先，因為在這里工作，我的基礎技能沒有丟掉，因為本來就是學習英語的，所以畢業就一直想找一份和英語相關的工作。雖然工作很幸苦，基本每天都要加班，離不開電腦，即使周日休息也還是需要把該處理的工作處理完，有時候需要和eBay客服聯系的時候，甚至要忙到十一二點，但是依然很開心能夠找到這份工作。因為從這里，學習到了很多之前沒有學到的新的知識，也逐漸的培養了自己良好的工作習慣。因為這份工作，不僅工作中可以運用到英語，而且幫助我提升自己的英語技能，因為有機會和顧客用英語交流，就逐漸提高了自己的聽力和口語技能。不僅如此，因為這份工作，我了解到更多新的知識,eBay,亞馬遜，跨境電商，以前這些是我從未涉及到的，但是因為這份工作，讓我不斷學習到新的知識，了解到什么是跨境電商，等于在日常工作中，就已經在不斷拓展自己的知識面，因為接觸到新的事物，會激發自己的求知欲，想要去不斷去了解，從而激發自己的學習興趣。會想去多學習一些別的可以幫助到工作的知識，例如會自主學習eBay推出的新政策，想去了解一下英語之外別的語言，想去了解西方國家的人文習慣，以以便更好地去和顧客交流。簡而言之，在這里，掌握好現有的知識，就會有新的期待！
Co-worker?1:?Kayla?(Supervisor?of?Customer?Service?department;?Working?for?1?years?and?5?months)
????I?have?been?working?in?NuoTeng?for?more?than?1?year,?and?it?is?in?this?company?that?I?have?mastered?new?knowledge?and?became?more?mature.
????As?an?English?major,?I?am?always?hoping?to?find?an?English-related?job,?thus?i?could?keep?practicing?my?English.?Although?this?is?a?tough?work,?since?i?have?to?work?overtime?almost?every?day,?and?even?on?Sunday,?I?still?need?to?spend?time?on?working,?sometimes,?i?have?to?stay?up?late?to?contact?eBay?customer?service?in?USA,?however,?I?do?enjoy?this?job,?because?i?have?access?to?new?knowledge?and?it?also?helps?me?form?good?habits?in?working.?
????This?job?provides?opportunities?to?practice?listening,?speaking,?and?writing?of?English,?because?our?customers?are?from?all?around?the?world.?This?job?also?encourages?me?to?learn?things?regarding?eBay,?Amazon,?cross-border?e-commence,?etc,?which?are?the?things?that?I?had?never?known?before,?and?it?means?you?can?expand?your?aspect?of?knowledge?and?inspire?your?curiosity?while?working.?For?example,?in?order?to?conmunicate?with?customers?more?fluently?and?work?better,?I?had?to?learn?new?policy?of?eBay,?other?languages?beside?English,?cultural?habits?of?western?countries.
????In?a?word,?in?this?company,?if?you?have?faith,?sonner?or?later?your?effort?will?pay?off.
2.分享者2：Jason?(eBay運營經理，?入職2年5月)
????客服工作讓我學到了許多專業知識和技能，每種產品有它的特點，這需要大量的時間和精力去學習和領悟，如果說只是把客服工作簡單地當做一份工作來做那是遠遠不夠的。
????平臺的規則，交易的流程，產品的知識和溝通的技巧等等這些都需要在工作中和下班后努力學習才能快速上手的。
長期與顧客溝通鍛煉了英語，尤其是口語。這對英語專業的人來說尤其重要。三天不說就口生，作為客服更是要抓住一切機會跟顧客或是平臺客服多說多聽，當然，時差是個不小的障礙，很多電話是要在晚上甚至半夜打的，更不用說周末或者節假日了，國外可不過中國的節日。
????客服工作強度高壓力大，尤其是處理顧客投訴和解決差評，過程可以說是非常煎熬。有時還會被噩夢驚醒，精神高度緊張。回想起這些，其實收獲很大：樹立了我的自信心，磨練了我堅韌的意志力，增強了我的責任心和事業心。一句話：辦法總比困難多！
????另外還有機會與國外的顧客做朋友，了解外面的世界，開闊眼界。
Co-worker?2:?Jason?(Sales?Manager?of?eBay?platform;?Working?for?2?years?and?5?months)
????I've?learned?a?lot?from?this?online?customer?service?position,?such?as?professional?knowledge?and?skills.?Each?product?has?it's?own?features.?This?requires?a?lot?of?time?and?energy?to?learn?and?understand.?If?you?just?simply?take?this?position?as?a?job?to?do,?it's?far?from?qualified.
????You?need?to?spend?a?lot?of?time?to?learn?the?rules?of?the?platform,?procedures?of?transactions,?product?specs?and?communication?skills?at?work?and?even?after?work.?So?that?you?could?be?qualified?to?handle?the?job?in?a?shorter?period.
????Communicating?with?foreigners?will?train?your?English?ability,?especially?the?oral?English?ability.
This?is?quite?important?for?English?major?graduates.?Practice?makes?perfect.?In?this?position,?you?should?catch?every?possible?chance?to?speak?to?customers?and?platform?customer?service?representatives.?Of?course,?the?time?difference?is?a?huge?obstacle?for?you?to?make?phone?calls.?Lots?of?phone?calls?have?to?be?made?at?night?and?even?midnight.?Not?to?say?holidays,?foreigners?won't?have?Chinese?festival?vacations.
????Customer?service?could?be?a?very?stressful?job?to?do?in?terms?of?handling?complaints?and?negative?feedback.?It's?quite?a?hardship?to?be?waken?in?the?middle?of?night?by?nightmares.
But?these?experience?are?quite?fruitful.?No?pain,?no?gain.?I've?established?strong?determination,?self?confidence.?And?strengthened?my?sense?of?responsibility?and?dedication.?There?is?always?a?way?if?there?is?a?will.
????Moreover,?in?this?position,?you'll?have?the?opportunity?to?make?friends?with?foreigners,?open?yourself?to?the?outside?world,?to?learn,?to?know?more?about?it.?
3.分享者3：Nadia?(Amazon運營經理，入職3年零2個月)
????不知不覺進公司已有3年多的時間了。前期一直從事eBay外貿客服工作，服務對象是來自世界各地的顧客。需要緊聯系顧客的時候，晚上熬夜給遠在太平洋彼岸的顧客打電話；也曾因為各類型的case和投訴，大晚上和美國客服中心進行爭執辯論。這段工作經歷不僅讓我的英語水平有所提高，而且思考問題的方式方法也愈發地成熟。
????后轉崗到eBay運營部門，從事銷售工作。現又轉崗到Amazon部門，從基礎性的工作開始，?不斷的學習。
????工作內容地調整讓自己多次進入“不舒適區”，但是正是這份“不舒適”，促使著我一直保持著學習新知識，不斷進軍新領域的精神狀態。年輕從來不是原地踏步的資本，它給了我們未來無限的可能性，而學習，是唯一的主題。
Co-worker?3:?Nadia?(Sales?Manager?of?Amazon?platform;?Working?for?3?years?and?2?months)
????I?have?been?working?in?Nuoteng?for?more?than?3?years;?and?at?the?very?begining,?i?was?working?as?a?customer?service?representative,?helping?customers?from?all?over?the?world.?In?emergency?circumstances,?i?usually?stay?at?work?until?late?to?call?customers?far?cross?the?Pacific?due?to?the?time?differences;?I?also?stay?up?all?night,?debating?with?rsepresentative?from?eaby?/amazon?CS?department?on?all?kinds?of?cases,?in?addition?to?the?regular?work.?This?period?of?working?experience?has?greatly?improved?not?only?my?English,?but?also?the?way?of?thinking?through?problems.?
????Later,?i?was?working?in?the?sale?department?of?ebay?platform,?forcusing?on?the?sales?&?marketing.
????Because?of?job?transfer,?i?am?currently?in?charge?of?the?sales?of?amazon?platform,?starting?from?fundamental?works,?and?continue?exploring?the?new?world.
????This?kind?of?Job?transfer?had?moved?me?out?of?the?confort?zone?again?and?agian,?and?I?actually?highly?appreciate?this,?since?it?hs?been?the?motivation?for?me?to?maintain?the?mental?state?to?always?move?into?new?areas?and?discovery?new?things.?Youth?is?not?the?capital?to?just?stay?right?back?where?you?started,?instead,?it?means?boundless?possibilities?of?the?future,?however,?keep?learning?is?the?only?way?to?achieve.
