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        招賢納士網 招賢納士網聯盟網站

        韓語客戶支持專員

        路通世紀(中國)科技有限公司
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        薪資10k~12k元/月
        工作性質: 全職 更新日期: 11-06
        專業要求: 不限 學歷要求: 本科統招
        職稱要求: 不限 性別要求: 不限
        年齡要求: 不限 經驗要求: 不限
        工作地區: 北京 戶口要求: 不限
        截止日期: 2026-01-21 外語要求: 不限
        工資待遇: 10k~12k元/月 招聘人數: 4人
        其他福利:
        Job?De?scription?Summary:
        Korean?Language?Support:?Trading?and?Banking?Workflow?Customer?Support?Executive?delivers?all?aspects?of?application?support?for?LSEG?products?such?as?Eikon?desktop?and?Workspace,?covering?usability?and?customization,?content?search,?explanation,?data?integrity,?covering?restoration?of?workspace,?solving?connection?errors,?providing?technical?assistance?and?answers?to?customers?inquiries.Responsibilities:
        Respond?to?customers’?enquiries?relating?to?information,?product?functionality?and?fault?calls?resolving?as?many?queries?as?possible?on?the?first?interaction?by?Phone,?Chat,?or?email?in?Korean?language.
        Log?and?classify?all?calls?and?requests?for?assistance?in?the?customer?relationship?management?system.
        Filter?and?call?out?enquiries?related?to?other?aspects?of?the?business?and?handover?to?the?appropriate?department.
        Handle?the?resolution?process?for?customers?relating?to?data?and?applications?for?a?particular?product/s?and?contact?the?relevant?team?in?LSEG.
        Oversee?enquiry?resolution?progress?and?proactively?call?customers?with?a?status?update?or?resolution?if?queries?cannot?be?resolved?on?initial?interaction.
        Follow?the?appropriate?procedures?to?respond?to?issues?and?update?our?customers?when?outages?of?a?major?nature?occur.Qualifications:
        Business?level,?both?written?and?spoken?fluency?in?English?and?Korean?language?is?a?must.
        Identifies,?investigates,?and?help?resolve?users’?concern?with?LSEG?applications?or?Data?and?engages?with?the?right?teams?to?resolve?the?inquiry.
        Experience?in?a?customer?service?or?contact?centre?environment?preferred.?Previous?experience?in?the?financial?or?IT?industry?is?desirable.
        Knowledge?of?desktop?offerings?whether?deployed?or?handled?(SaaS)?is?an?advantage.
        Detail?orientated?with?sound?information?probing?skills.
        Well-developed?analytical?skills?with?that?can?problem?solve?and?develop?solutions.
        University?qualified?in?a?field?relating?to?the?financial?markets,?the?finance?sector?or?business.
        Thomson?Reuters?is?the?world's?leading?source?of?intelligent?information?for?businesses?and?professionals.?We?combine?industry?expertise?with?innovative?technology?to?deliver?critical?information?to?leading?decision?makers?in?the?financial,?legal,?tax?and?accounting,?scientific,?healthcare?and?media?markets,?powered?by?the?world's?most?trusted?news?organization.?With?headquarters?in?New?York?and?major?operations?in?London?and?Eagan,?Minnesota,?Thomson?Reuters?employs?more?than?50,000?people?in?93?countries.?More?information?about?Thomson?Reuters?and?its?financial?performance?can?be?found?on?www.ThomsonReuters.com?.Thomson?Reuters?employees?take?pride?in?providing?our?customers?around?the?world?with?information?that?is?timely,?accurate,?unbiased?and?trusted.?We?have?a?profound?respect?for?the?professions?and?customers?we?serve?and?define?our?success?in?terms?of?their?success.?Our?work?environment?is?dynamic,?innovative?and?entrepreneurial.?We?have?a?result-oriented?culture?that?demands?excellence,?agility,?and?the?desire?to?move?quickly?and?precisely?to?seize?opportunities.?Our?environment?is?both?challenging?and?supportive?-?we?give?employees?the?opportunity?to?develop?their?skills?and?do?their?best?work.Thomson?Reuters?values?diversity?of?culture?and?thought?and?seeks?talented,?qualified?employees?in?all?its?operations?around?the?world?regardless?of?race,?gender,?national?origin,?religion,?sexual?orientation,?disability,?age?or?any?other?protected?classification?under?country?or?local?law.Thomson?Reuters?is?proud?to?be?an?Equal?Employment?Opportunity/Affirmative?Action?Employer公司郵箱:cndev.career@thomsonreuters.com
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        韓語客戶支持專員 10k~12k元/月
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