崗位職責'-?Plan?and?deliver?CRM?strategies?(both?brand?and?corporate?level)?across?the?company?encouraging?customer?retention?and?customer?loyalty-?Review?customer?life?cycle?(i.e?preference,?frequency,?purchasing?pattern…etc)?and?share?insights?with?individual?brand?team?/?marketing?team?for?business?opportunity?and?planning-?Interacts?with?consumers?for?the?purpose?of?gathering?information?on?the?effectiveness?of?CRM?programs?and?campaigns,?and?acquire?accurate?information?and?convey?this?back?to?the?business,?which?will?be?subsequently?used?for?improvement?of?CRM?initiatives-?Create?customer?journey?across?all?touch?points?to?improve?the?customer?experience?and?after-sales?services-?Work?closely?with?all?departments?to?ensure?the?CRM?works?effectively?for?all?aspects?of?the?company-?Oversee?direct?communications?(SMS/EDM..etc)?with?customers?through?the?CRM-?Ensure?the?database?is?segmented?effectively?for?targeted?marketing?activities-?Monitor?competitor’s?marketing?activities?to?keep?your?team?up?to?date任職要求：Education?Level?&?Professional?Qualification:University?Degree?in?marketing?or?other?relevant?disciplineYears?of?experience:Minimum?5?years?experience?in?CRM?experienceFunctional?/?Professional?experience,?knowledge?and?skills?requied:-?Self-motivated,?energetic?with?ability?to?work?systematically-?Strong?coordination?and?organization?skills-?Able?to?work?under?pressure
