售后服務經理

Service?Manager
?Job?functions:
?1.Scheme,?plan?and?carry?out?railway?projects?after?sales?services?in?China.
?2.Plan?and?execute?quality?related?service?and?retrofit?activities?in?Asia?Pacific?for?products?out?of?Hubner?Shanghai?operations.
?3.Coordinate?with?sales,?project?mgmt.,quality,?technical?and?other?relevant?departments?for?problem?analysis?and?solutions.
?4.Plan?and?release?service?job?on?customer?side?for?railway?service?team.
?5.Coordinate?with?customers?for?on-site?service?schedule,?supervise?for?service?quality.
?6.Provide?first-installation?on-site?support?service?to?customers?in?China.
?7.Regularly?visit?customers?in?China?for?feedback,?communicate?with?customers?for?service?needs.
?8.Gather?competitor?market?and?product?information?via?service?channel.
?9.Summarize,?feedback?and?regular?reports?for?service?work.
?10.Plan?and?monitor?yearly?resources,?head?counts?and?budget?for?the?service?department.
?11.Lead?and?build?up?the?operational?service?team?with?technical?competency.
?12.Communication?and?meetings?with?other?Hubner?service?departments?in?Hubner?Germany.
?13.Statistic?analysis?for?service?actions?and?risk?management.
?14.?The?other?tasks?assigned.
?Job?Requirements:
?1.At?least?3?years?working?experience?as?service?manager?in?Railway?industry.
?2.?Bachelor?degree?or?above?in?Mechanical?Engineering?or?related.
?3.?Hands-on?and?structured?work?approach.
?4.?Good?verbal?and?written?communication?and?reporting?skills?in?English?and?Chinese.
?5.?Willing?to?travel?with?a?flexible?and?short?notice?changing?schedule.
?6.?Good?leadership?skills.
?7.?Be?active?and?solution-oriented;?be?willing?to?make?decision?and?follow?up.